Terms of Service

1. Agreement

These Terms of Service govern your use of the Mavely Clean & Gleam website and the booking of our premium residential cleaning services in Saskatoon, Saskatchewan. By booking a service, you agree to these terms.

2. Services

We provide residential cleaning services as described at the time of booking. Each standard booking reserves a five (5) hour service window plus a one (1) hour travel buffer. Pricing is displayed transparently before you confirm your booking.

Home Condition & Fair Pricing

Our prices and time estimates assume a home in reasonably maintained condition. For heavily soiled or long-neglected homes (heavy build-up, grease, pet mess or post-event mess), deep-clean and move-out bookings include a clearly disclosed condition adjustment to the price and time, which you acknowledge at checkout. The booked time is the time allotted to your clean: if a home requires more work than the booked hours allow, we complete priority areas first and any remaining work is arranged as a separate visit. We may document the condition on arrival.

3. Booking & Payment

Bookings are confirmed once submitted through our automated system and are subject to availability. Payments are processed securely. Prices, add-ons, and recurring discounts are applied as shown at checkout.

3a. Price & Offer Hold

If you're not ready to choose a date, we can place a price hold on your booking. When a price hold is applied, your quoted price and any offers active at that moment (such as a welcome discount) are saved for you for three (3) days.

If you confirm your date within those three days, your held price and offers are locked in for you — even if the cleaning itself is scheduled for a later date (for example, weeks or a month away). Your booking is always kept on file; there is nothing to re-book.

If you do not confirm a date within the three-day hold, the held offers expire and only the pricing and promotions active at the time you later confirm will apply. Promotional discounts are time-limited and may end or change; once a promotion ends, it can no longer be applied to an unconfirmed booking. We'll email a reminder before your hold ends.

4. Satisfaction Guarantee

If you are not absolutely delighted with the gleam, notify us within twenty-four (24) hours of your service and we will re-clean the affected areas at no additional charge.

5. Access & Keyless Entry

Where you elect secure keyless entry, you authorize us to access your premises for the scheduled service. You are responsible for ensuring safe and lawful access to the property.

6. Cancellations & Rescheduling

You may reschedule your booking at any time — free of charge and with no limit on the number of changes — either by contacting us or through your account. Please give us as much notice as reasonably possible so we can release your reserved time to other clients. New dates and times can only be chosen from availability: weekends (Saturday & Sunday) are open to book directly, while weekdays (Monday–Friday) are by request and are confirmed once a slot opens up. Until a weekday reschedule is confirmed, your current booking remains in effect. You may also cancel in advance of your appointment at no charge.

7. Liability

We carry commercial general liability insurance with $2M per claim and $5M annual coverage in Saskatchewan. Our liability is limited to the value of the services provided, to the fullest extent permitted by applicable Saskatchewan and Canadian law.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy, which complies with PIPEDA and CASL.

9. Governing Law

These terms are governed by the laws of the Province of Saskatchewan and the applicable laws of Canada.

10. Contact

Questions about these Terms may be directed to hello@mavelyclean.ca.